Hybrid Dispatch Coordinator - Optimize Tech Schedules

Vistabeam; Scottsbluff (NE); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Vistabeam is seeking a Dispatch Coordinator to manage daily tech schedules across markets, coordinating customer appointments, technician availability, drive time, geography and job priority across both fiber and wireless installations and service calls. The Dispatch Coordinator will work alongside our Senior Dispatch Coordinator as part of a centralized two-person dispatch team.

This is a highly organized, customer-facing role that directly impacts how efficiently our field teams operate and

Qualifications

• Strong organization with ability to manage multiple priorities.
• Clear, professional communication with customers and internal teams.
• Good judgment and problem-solving in a fast-moving environment.
• Comfort working with scheduling, ticketing, mapping, or other business software.
• Ability to think geographically and make efficient routing decisions.

Responsibilities

• Coordinate and optimize daily technician schedules across multiple service areas.
• Schedule new installations and service calls for both fiber and wireless customers.
• Communicate directly with customers regarding appointment times, rescheduling, delays, and changes.
• Route work efficiently based on geography, technician availability, skill set, urgency, and customer commitments.
• Manage same-day schedule changes, cancellations, delays, and urgent work.
• Monitor technician capacity and appointment backlogs across markets.
• Coordinate with Customer Care, Sales, Service Delivery, and field teams when priorities or scheduling needs change.
• Help maintain consistent dispatch processes and identify opportunities to improve scheduling efficiency.

Skills

Strong organization

Clear communication

Problem-solving

Scheduling software

Geographic routing

Tools

Scheduling software

Ticketing system

Mapping software

Job description

Vistabeam is seeking a Dispatch Coordinator to manage daily tech schedules across markets, coordinating customer appointments, technician availability, drive time, geography and job priority across both fiber and wireless installations and service calls. The Dispatch Coordinator will work alongside our Senior Dispatch Coordinator as part of a centralized two-person dispatch team.

This is a highly organized, customer-facing role that directly impacts how efficiently our field teams operate and