Dispatch Coordinator

Vistabeam; Scottsbluff (NE); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Vistabeam is seeking a Dispatch Coordinator to manage daily tech schedules across markets, coordinating customer appointments, technician availability, drive time, geography and job priority across both fiber and wireless installations and service calls. The Dispatch Coordinator will work alongside our Senior Dispatch Coordinator as part of a centralized two-person dispatch team.

This is a highly organized, customer-facing role that directly impacts how efficiently our field teams operate and

Qualifications

• Strong organization with ability to manage multiple priorities.
• Clear, professional communication with customers and internal teams.
• Good judgment and problem-solving in a fast-moving environment.
• Comfort working with scheduling, ticketing, mapping, or other business software.
• Ability to think geographically and make efficient routing decisions.

Responsibilities

• Coordinate and optimize daily technician schedules across multiple service areas.
• Schedule new installations and service calls for both fiber and wireless customers.
• Communicate directly with customers regarding appointment times, rescheduling, delays, and changes.
• Route work efficiently based on geography, technician availability, skill set, urgency, and customer commitments.
• Manage same-day schedule changes, cancellations, delays, and urgent work.
• Monitor technician capacity and appointment backlogs across markets.
• Coordinate with Customer Care, Sales, Service Delivery, and field teams when priorities or scheduling needs change.
• Help maintain consistent dispatch processes and identify opportunities to improve scheduling efficiency.

Skills

Strong organization

Clear communication

Problem-solving

Scheduling software

Geographic routing

Tools

Scheduling software

Ticketing system

Mapping software

Job description

Dispatch Coordinator

Location: Scottsbluff, NE preferred; hybrid or remote options may be considered for the right candidate.
Schedule: Full-Time, 11:00 AM – 8:00 PM
Reports To: Customer Care Manager

Company Overview

Vistabeam is an Internet service provider delivering a superior broadband service experience to underserved areas of Colorado, Nebraska, and Wyoming. As a growing telecommunications provider, we deliver voice, data, and fiber optic networking solutions to business and residential customers.

We empower our communities through access to internet-based knowledge and opportunities, accompanied by extraordinary customer care.

Position Summary

Vistabeam is seeking a Dispatch Coordinator to help manage the daily schedules of our service technicians across multiple markets. This role is responsible for coordinating customer appointments, technician availability, drive time, geography, and job priority across both fiber and wireless installations and service calls.

The Dispatch Coordinator will work alongside our Senior Dispatch Coordinator as part of a centralized two-person dispatch team. This is a highly organized, customer-facing role that directly impacts how efficiently our field teams operate and how quickly customers receive service.

Responsibilities

• Coordinate and optimize daily technician schedules across multiple service areas.
• Schedule new installations and service calls for both fiber and wireless customers.
• Communicate directly with customers regarding appointment times, rescheduling, delays, and changes.
• Route work efficiently based on geography, technician availability, skill set, urgency, and customer commitments.
• Manage same-day schedule changes, cancellations, delays, and urgent work.
• Monitor technician capacity and appointment backlogs across markets.
• Coordinate with Customer Care, Sales, Service Delivery, and field teams when priorities or scheduling needs change.
• Help maintain consistent dispatch processes and identify opportunities to improve scheduling efficiency.

Qualifications

• Strong organization and the ability to manage multiple priorities at once.
• Clear, professional communication with customers and internal teams.
• Good judgment and problem-solving skills in a fast-moving environment.
• Comfort working with scheduling, ticketing, mapping, or other business software.
• Ability to think geographically and make efficient routing decisions.

Preferred Skills

• Customer service, dispatch, scheduling, or field-service coordination experience is preferred.
• Experience in telecommunications or an ISP environment is helpful but not required.

Why This Role Matters

Vistabeam operates across multiple states and technologies, making efficient dispatch critical to both the customer experience and field productivity. This role helps reduce unnecessary drive time, shorten installation and service timelines, and make sure our technicians are in the right place at the right time.

Compensation & Benefits

Pay Range: $18.00 – $22.00 per hour
Expected Hours: 40 per week

• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Work Location: In Person