Dispatch Coordinator

Wyyerd; Arizona; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Wyyerd is seeking a Dispatch Coordinator in Surprise, AZ to support day-to-day scheduling, routing, and dispatching for field technicians and contractor teams handling installations and trouble visits.

The role emphasizes coordinating with Customer Care, Field Operations, and contractors, with emphasis on maintaining calendar accuracy and rapid ticket routing. Flexibility for evenings or Saturdays is required; familiarity with Wyyerd’s systems is expected.

Qualifications

• Familiarity with Wyyerd's ticketing/dispatch software platforms and telecom installation concepts.
• Strong organizational skills to handle dynamic field schedules and urgent Loss of Service dispatches.
• Clear verbal and written communication for coordinating between teams and contractors.
• Willingness to work evenings or Saturdays for peak hours.

Responsibilities

• Installations: scheduling, pre-order processing and timely service activation.
• Audit next-day installation schedules; reschedule as needed and manage cancellations.
• Audit work orders for completion and accuracy.
• Dispatch for service outages, LOS tickets, and special tasks (fiber remediation, router relocation, site surveys).
• Route return visits and 30-day post-install issues to the appropriate technicians or contractor offices.
• Provide backup coverage for the Dispatch Coordinator during peak hours, shift overlaps, or time off.
• Monitor calendar availability, zone constraints, and truck allocations to maximize daily completion rates.

Skills

Technical Skills

Problem Solving

Communication

Flexibility

Job description

Full Time Surprise, AZ, US

Dispatch Coordinator

The Dispatcher plays a vital operational role within the customer service team, serving as a primary sub-role and support partner to the Dispatch Coordinator . This position is responsible for day‑to‑day scheduling, routing, and dispatching for field technicians and contractor teams handling installations and trouble visits . The Dispatcher ensures efficient calendar management, rapid ticket routing, accurate work order processing, and strong communication across internal field teams and external contractors.

Key Responsibilities

1. Installation Dispatching & Scheduling

Lead & Pre‑Order Conversion Support: Assist with processing, tracking, and scheduling pre‑orders and leads to ensure timely service activation.

Appointment Management: Audit next‑day installation schedules for accuracy, swap appointments as needed, pull appointments forward, and manage cancel/reschedule requests.

Work Order Verification: Audit work orders to ensure completion.

2. Trouble Visit & Service Issue Management

Service Issue Dispatching: Receive, prioritize, and dispatch field technicians or contractor teams for service outages, speed issues, Loss of Service (LOS) tickets, and special request tasks (e.g., fiber remediation, router relocate, site surveys).

Return Visit & Quality Control Tracking: Route return visits and 30‑day post‑installation issues back to the appropriate internal technicians or contractor dispatch offices.

Operational Backup: Provide operational support and backup coverage for the Dispatch Coordinator during peak hours, shift overlaps, closing hours, weekend shifts, or time off.

Calendar & Capacity Auditing: Monitor calendar availability, zone constraints, and truck allocations to maximize daily completion rates and minimize technician downtime.

4. Communication & Cross‑Functional Coordination

Contractor & Field Operations Liaison: Maintain active communication with field ops supervisors, leads, and external contractor dispatch teams.

Ticketing System Navigation: Actively update, tag, and track tickets within the operational platform (e.g., Intuition) to ensure no ticket sits unassigned or idle.

Customer & Team Alignment: Coordinate schedule updates, availability windows, and return visit expectations clearly between Customer Care agents, Field Operations, and subscribers.

Qualifications & Requirements

Technical Skills: Familiarity with Wyyerd's ticketing/dispatch software platforms, field operations workflows, and fiber‑optic or telecom installation concepts.

Problem Solving: Strong organizational skills with the ability to handle dynamic field schedules, prioritize urgent Loss of Service dispatches, and resolve scheduling conflicts.

Communication: Excellent verbal and written communication skills for coordinating between internal teams, field technicians, and external contractor managers.

Flexibility: Willingness to work flexible schedules, including evening shifts or Saturdays, to support peak operational hours and backup coverage requirements.