Weekend Dispatch Coordinator for Tech Field Teams

Velocity, A Managed Solutions Company; Holland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Paid Holidays

Paid Sick Time

401K with Employer Match

Life Insurance & Disability

Job summary

Velocity MSC is seeking Dispatchers to serve as the communication hub between our field technicians and customers. You will receive requests, relay messages, and schedule technicians from our Velocity database, ensuring accurate and timely information transfer.

Ideal candidates are calm under pressure, excellent communicators, and able to multitask with minimal supervision. Training will occur onsite during daytime hours.

Qualifications

• High school diploma or GED required.
• Willingness to work one weekend day per week.
• Excellent telephone etiquette and confident communication.
• Knowledge of networking principles and technologies.
• Enjoy serving customers and meeting their needs.
• Well organized and self-motivated.
• Proficient in Microsoft Excel and Outlook.
• Able to negotiate effectively.

Responsibilities

• Dispatch jobs from customers to technicians in our database.
• Schedule appointments with technicians.
• Coordinate customer access to job sites as required.
• Verify technicians are on schedule and not missing appointments.
• Recruit technicians for current and future jobs.
• Arrange special equipment for job sites as needed.

Skills

Communication

Networking concepts

Organization

Negotiation

Telephone etiquette

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

Velocity MSC is seeking Dispatchers to serve as the communication hub between our field technicians and customers. You will receive requests, relay messages, and schedule technicians from our Velocity database, ensuring accurate and timely information transfer.

Ideal candidates are calm under pressure, excellent communicators, and able to multitask with minimal supervision. Training will occur onsite during daytime hours.