Dispatch Coordinator

Wyyerd Group Llc; Surprise (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Wyyerd Group Llc in Surprise, AZ is seeking a Dispatch Coordinator to support daily scheduling, routing, and dispatching for field technicians and contractor teams handling installations and trouble visits. You will ensure efficient calendar management and clear communication across internal teams and contractors.

Key duties include coordinating pre-order processing, auditing schedules, prioritizing outages, returning visits, and providing backup coverage for peak hours.

Qualifications

• Familiarity with ticketing/dispatch software platforms.
• Strong organizational skills to manage dynamic field schedules.
• Excellent verbal and written communication between internal teams, field techs, and contractors.
• Willingness to work flexible hours including evenings or Saturdays.

Responsibilities

• Installation Dispatching & Scheduling: Lead and track pre-orders to ensure timely activation.
• Appointment Management: Audit next-day schedules, swap or reschedule as needed.
• Work Order Verification: Audit orders to ensure completion.
• Trouble Visit & Service Issue Management: Dispatch for outages, LOS tickets, and special requests.
• Return Visit & Quality Control Tracking: Route 30-day post-install issues to appropriate teams.
• Operational Backup: Provide coverage for the Dispatch Coordinator during peak hours or time off.
• Calendar & Capacity Auditing: Monitor availability and zone constraints to maximize daily completion.

Skills

Scheduling

Dispatching

Communication

Problem solving

Fiber/Telecom concepts

Tools

Intuition

Job description

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Dispatch Coordinator

Full Time Surprise, AZ, US

2 days ago Requisition ID: 1188

The Dispatcher plays a vital operational role within the customer service team, serving as a primary sub-role and support partner to the Dispatch Coordinator . This position is responsible for day-to-day scheduling, routing, and dispatching for field technicians and contractor teams handling installations and trouble visits . The Dispatcher ensures efficient calendar management, rapid ticket routing, accurate work order processing, and strong communication across internal field teams and external contractors.

Key Responsibilities

1. Installation Dispatching & Scheduling

Lead & Pre-Order Conversion Support: Assist with processing, tracking, and scheduling pre-orders and leads to ensure timely service activation.

Appointment Management: Audit next-day installation schedules for accuracy, swap appointments as needed, pull appointments forward, and manage cancel/reschedule requests.

Work Order Verification: Audit work orders to ensure completion.

2. Trouble Visit & Service Issue Management

Service Issue Dispatching: Receive, prioritize, and dispatch field technicians or contractor teams for service outages, speed issues, Loss of Service (LOS) tickets, and special request tasks (e.g., fiber remediation, router relocate, site surveys).

Return Visit & Quality Control Tracking: Route return visits and 30-day post-installation issues back to the appropriate internal technicians or contractor dispatch offices.

Operational Backup: Provide operational support and backup coverage for the Dispatch Coordinator during peak hours, shift overlaps, closing hours, weekend shifts, or time off.

Calendar & Capacity Auditing: Monitor calendar availability, zone constraints, and truck allocations to maximize daily completion rates and minimize technician downtime.

4. Communication & Cross-Functional Coordination

Contractor & Field Operations Liaison: Maintain active communication with field ops supervisors, leads, and external contractor dispatch teams.

Ticketing System Navigation: Actively update, tag, and track tickets within the operational platform (e.g., Intuition) to ensure no ticket sits unassigned or idle.

Customer & Team Alignment: Coordinate schedule updates, availability windows, and return visit expectations clearly between Customer Care agents, Field Operations, and subscribers.

Qualifications & Requirements

Technical Skills: Familiarity with Wyyerd's ticketing/dispatch software platforms, field operations workflows, and fiber-optic or telecom installation concepts.

Problem Solving: Strong organizational skills with the ability to handle dynamic field schedules, prioritize urgent Loss of Service dispatches, and resolve scheduling conflicts.

Communication: Excellent verbal and written communication skills for coordinating between internal teams, field technicians, and external contractor managers.

Flexibility: Willingness to work flexible schedules, including evening shifts or Saturdays, to support peak operational hours and backup coverage requirements.