Hybrid Digital Support Specialist - Tech & Troubleshooting

Pacer Group; Columbus (IN); Hybrid; USD 23,000 - 25,000; Part time

Job summary

Pacer Group in Columbus, IN is seeking a Digital Customer Support Specialist to provide technical support for client digital products and service applications. The role emphasizes strong communication, troubleshooting, analytical, and problem-solving skills as you assist customers through multiple channels.

You will document cases, manage escalations, coordinate with cross-functional technical teams, analyze support metrics, and contribute to continuous improvement, including user acceptance

Qualifications

• Experience in customer service and technical support.
• Strong communication and problem-solving skills.
• Ability to troubleshoot digital applications and access issues.

Responsibilities

• Provide customer support through email, Teams, Zoom, and other channels.
• Troubleshoot digital application, software, registration, and access-related issues.
• Document cases, manage escalations, and coordinate with cross-functional technical teams.
• Analyze support metrics, prepare reports, and contribute to continuous improvement.
• Assist with user acceptance testing (UAT) and product enhancements.

Skills

Customer Service

Technical Support

Troubleshooting

Salesforce

Data Analysis

Communication

Problem Solving

Tools

Salesforce

Job description

Pacer Group in Columbus, IN is seeking a Digital Customer Support Specialist to provide technical support for client digital products and service applications. The role emphasizes strong communication, troubleshooting, analytical, and problem-solving skills as you assist customers through multiple channels.

You will document cases, manage escalations, coordinate with cross-functional technical teams, analyze support metrics, and contribute to continuous improvement, including user acceptance