Hybrid Customer Transformation Business Analyst, Digital Channels

PSI (Proteam Solutions); Columbus (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

PSI (Proteam Solutions) in Columbus, OH, is seeking a Customer Transformation Business Analyst to support a multi-year modernization of customer processes, technology, and ways of working, focusing on Customer Experience and Insights, and digital channels including web self-service, mobile apps, and chatbots.

You will partner with business leaders, IT teams, service integration partners, and digital vendors to define future-state processes, translate requirements, and verify that releases meet

Qualifications

• Data cleansing or conversion and address validation experience.
• SAP S/4HANA and Salesforce product/platform experience.
• Payments product and payment-process experience (including FICA knowledge).
• Experience delivering customer-facing digital platforms (web/mobile/chatbots).
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Facilitate the Customer Transformation roadmap for web self-service, mobile app, and chatbot experiences.
• Develop and manage business requirements and project plans with partners and vendors.
• Lead discovery and future-state design with stakeholders and IT teams.
• Validate requirements and optimize customer/employee workflows and impacts.
• Coordinate testing during and after deployments of enhancements.

Skills

Data cleansing

Address validation

Analytical skills

Cross-functional teamwork

Digital platforms

Tools

SAP S/4HANA

Salesforce

Microsoft Excel

Microsoft Word

Microsoft Visio

Microsoft PowerPoint

Job description

PSI (Proteam Solutions) in Columbus, OH, is seeking a Customer Transformation Business Analyst to support a multi-year modernization of customer processes, technology, and ways of working, focusing on Customer Experience and Insights, and digital channels including web self-service, mobile apps, and chatbots.

You will partner with business leaders, IT teams, service integration partners, and digital vendors to define future-state processes, translate requirements, and verify that releases meet