Software Support Specialist — Hybrid/Remote, Customer-Focused

CINC Systems; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

CINC Systems is recruiting a Software Support Analyst to help customers in a hybrid Georgia-based role (or remote for non-local candidates). You will reproduce issues, guide users through system steps, create user documentation, and train staff to reduce repeat inquiries.

Ideal candidates bring banking/accounting familiarity, strong communication, and a consultative approach to solving client problems within our growing SaaS platform.

Qualifications

• Strong written and verbal communication skills required.
• Familiarity with GAAP, A/P, A/R, and financial reporting is preferred.
• Experience in banking/financial processes is a plus.

Responsibilities

• Reproducing the customer issue to determine root cause and corrective action.
• Resolving issues that do not require development intervention.
• Documenting requests for modification or enhancement and providing feedback to customers.
• Providing thorough, accurate, and professional responses via email or phone.

Skills

Effective communication

Analytical thinking

Multi-tasking

Self-starter

Customer focus

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce (plus)

Job description

CINC Systems is recruiting a Software Support Analyst to help customers in a hybrid Georgia-based role (or remote for non-local candidates). You will reproduce issues, guide users through system steps, create user documentation, and train staff to reduce repeat inquiries.

Ideal candidates bring banking/accounting familiarity, strong communication, and a consultative approach to solving client problems within our growing SaaS platform.