Hybrid Digital Product Support Specialist

Kelly Services; Columbus (IN); Hybride; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement savings plan

Paid holidays

Résumé du poste

Kelly Services is seeking a Customer Product Support Agent in Columbus, Indiana. The role supports digital products and services for customers worldwide, handling inquiries, troubleshooting, onboarding, and access issues. The position offers a hybrid schedule with about 60% onsite work during standard business hours.

You will collaborate with cross-functional teams and contribute to testing, documentation, and reporting while maintaining high service standards and customer satisfaction.

Qualifications

• Customer service experience required or preferred.
• Strong troubleshooting for digital products and services.
• Clear written and verbal communication.
• Ability to document issues and steps clearly.
• Analytical mindset for data and trends.

Responsabilités

• Provide professional support through email, Teams, Zoom, and other channels.
• Troubleshoot issues with digital service tools and applications; document cases in Salesforce; escalate when needed.
• Assist with user registration, onboarding, and access-related requests.
• Collaborate with customer care, product, software, and technical teams to resolve issues.
• Participate in product testing and user acceptance testing.
• Review support trends and prepare weekly performance reports.
• Follow customer support procedures and company standards.

Connaissances

Customer service

Technical troubleshooting

Clear communication

Problem solving

Documentation

Data analysis

Cross-functional collaboration

Description du poste

Kelly Services is seeking a Customer Product Support Agent in Columbus, Indiana. The role supports digital products and services for customers worldwide, handling inquiries, troubleshooting, onboarding, and access issues. The position offers a hybrid schedule with about 60% onsite work during standard business hours.

You will collaborate with cross-functional teams and contribute to testing, documentation, and reporting while maintaining high service standards and customer satisfaction.