Digital Product Support Specialist

Primary Talent Partners, LLC; Columbus (IN); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

ACA-compliant supplemental package

Job summary

Primary Talent Partners is seeking a Customer Product Support Agent in Columbus, IN for a 12-month contract with potential extension. The role focuses on delivering exceptional digital product support across channels and ensuring successful product adoption.

Hybrid schedule: 60% onsite with standard business hours. Compensation is $17.50 per hour on a W2 contract; no PTO and no benefits, with an ACA-compliant supplemental package available for enrollment.

Qualifications

• Deliver responsive, professional support to customers through multiple channels.
• Educate users on product functionality and best practices to drive adoption.
• Document interactions and case activities in the management tool.

Responsibilities

• Serve as primary contact for customers, end users, and dealer channels worldwide.
• Investigate and resolve issues with solid technical understanding.
• Collaborate with multiple teams to drive timely resolutions and maintain standards.
• Provide regular reporting on support metrics and performance.

Skills

Customer focus

Technical troubleshooting

Digital product support

Data analysis

Communication

Tools

Salesforce

Job description

Primary Talent Partners is seeking a Customer Product Support Agent in Columbus, IN for a 12-month contract with potential extension. The role focuses on delivering exceptional digital product support across channels and ensuring successful product adoption.

Hybrid schedule: 60% onsite with standard business hours. Compensation is $17.50 per hour on a W2 contract; no PTO and no benefits, with an ACA-compliant supplemental package available for enrollment.