Hybrid Customer Support Specialist - Growth Path

GSD Search LLC; Zionsville (IN); Hybrid; USD 30,000 - 32,000; Full time

Job summary

GSD Search LLC in Zionsville, IN is seeking a Customer Service Coordinator to support high-volume call handling with a hybrid work arrangement. The role offers a 6-week onboarding, followed by a 6-month contract-to-hire path and opportunities to advance into higher support roles.

You will manage inquiries, provide two service experiences, and work within KPIs to maintain service levels, ensure resolver quality, and deliver patient, clear communication to customers.

Qualifications

• High volume call center experience preferred.
• Exposure to troubleshooting web-based tools or customer-facing technology.
• Strong multitasking skills across multiple systems/screens.
• Comfort working within a KPI-driven environment.
• Ability to stay composed and solution-focused with escalated callers.

Responsibilities

• Answer high volume inbound calls from agents, customers, and account holders.
• Provide two distinct service experiences: agents—direct, efficient, quick resolution; customers—white glove, patient, clear communication, empathy.
• Troubleshoot basic technical issues including password resets, system navigation, browser issues, and cache clearing.
• Partner with internal support teams to escalate items requiring deeper investigation.
• Maintain professionalism and composure with difficult callers.
• Adhere to structured schedules, including breaks and lunch times dictated by call volume.
• Document interactions accurately in internal systems.
• Complete a 6 week training program focused on product knowledge, call flow, troubleshooting, and service quality expectations.
• Contribute to call center performance goals including service levels and average speed to answer.

Skills

Call center experience

Troubleshooting tools

Multitasking

KPI driven

Calm under pressure

Job description

GSD Search LLC in Zionsville, IN is seeking a Customer Service Coordinator to support high-volume call handling with a hybrid work arrangement. The role offers a 6-week onboarding, followed by a 6-month contract-to-hire path and opportunities to advance into higher support roles.

You will manage inquiries, provide two service experiences, and work within KPIs to maintain service levels, ensure resolver quality, and deliver patient, clear communication to customers.