Customer Service Representative

Pacer Group; Columbus (IN); Hybrid; USD 23,000 - 25,000; Part time

Job summary

Pacer Group in Columbus, IN is seeking a Digital Customer Support Specialist to provide technical support for client digital products and service applications. The role emphasizes strong communication, troubleshooting, analytical, and problem-solving skills as you assist customers through multiple channels.

You will document cases, manage escalations, coordinate with cross-functional technical teams, analyze support metrics, and contribute to continuous improvement, including user acceptance

Qualifications

• Experience in customer service and technical support.
• Strong communication and problem-solving skills.
• Ability to troubleshoot digital applications and access issues.

Responsibilities

• Provide customer support through email, Teams, Zoom, and other channels.
• Troubleshoot digital application, software, registration, and access-related issues.
• Document cases, manage escalations, and coordinate with cross-functional technical teams.
• Analyze support metrics, prepare reports, and contribute to continuous improvement.
• Assist with user acceptance testing (UAT) and product enhancements.

Skills

Customer Service

Technical Support

Troubleshooting

Salesforce

Data Analysis

Communication

Problem Solving

Tools

Salesforce

Job description

Job Title: Customer Service /Call centre

Location: Columbus, IN (47201)

Work Arrangement: Hybrid

Employment Type: Contract

Domain: Manufacturing

Pay Rate: $17-$18/hr W2

Application Deadline: October 20, 2026

Job Summary

We are seeking a customer-focused Digital Customer Support Specialist to provide technical support for Client digital products and service applications. The ideal candidate will have strong communication, troubleshooting, analytical, and problem‑solving skills.

Key Responsibilities:

• Provide customer support through email, Microsoft Teams, Zoom, and other channels.
• Troubleshoot digital application, software, registration, and access‑related issues.
• Document cases, manage escalations, and coordinate with cross‑functional technical teams.
• Analyze support metrics, prepare reports, and contribute to continuous improvement.
• Assist with user acceptance testing (UAT) and product enhancements.

Key Skills:

Customer Service, Technical Support, Troubleshooting, Salesforce, Data Analysis, Communication, and Problem‑Solving.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.