Hybrid Help Desk Analyst - IT Support & Customer Care

Vaco; Columbus (OH); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Vaco by Highspring is seeking a Help Desk Analyst in Columbus, OH for a hybrid role. The candidate will handle first-level IT support for hardware, software, and mobile devices, document actions in the ticketing system, and communicate status clearly to users.

The role emphasizes strong customer service, problem solving, and collaboration with IT teams, with a contract-to-hire path and standard business hours.

Qualifications

• Associate Degree in Computer Science, Information Technology, or related field preferred.
• ITIL Certification or working knowledge of ITSM processes preferred.

Responsibilities

• Provide first-level IT support for hardware, software, and mobile devices.
• Document interactions and resolutions in the ticketing system and monitor status of incidents.
• Triaget and route incidents to appropriate IT teams.
• Educate users on proper use of hardware and software and provide training as needed.
• Suggest improvements to IT Service Desk processes and documentation.

Skills

Customer service

Active listening

Verbal communication

Written communication

Troubleshooting

Microsoft Windows

Microsoft Office

Mobile devices support

Team collaboration

Education

Associate degree (CS/IT/related)

ITIL certification (preferred)

Tools

IT service management systems

Job description

Vaco by Highspring is seeking a Help Desk Analyst in Columbus, OH for a hybrid role. The candidate will handle first-level IT support for hardware, software, and mobile devices, document actions in the ticketing system, and communicate status clearly to users.

The role emphasizes strong customer service, problem solving, and collaboration with IT teams, with a contract-to-hire path and standard business hours.