Customer Support Analyst - Hybrid Tech Solutions

The Greentree Group; Reynoldsburg (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

PTO

401(k) matching

Hybrid work model

Tuition reimbursement

Paid training

Job summary

The Greentree Group is seeking a Customer Support Analyst to join our Reynoldsburg, OH team. You will provide enterprise service center support through inbound calls and email inquiries, delivering accurate guidance and timely resolutions.

Ideal candidates have a Bachelor's degree or equivalent experience, strong customer service and analytical skills, and the ability to troubleshoot effectively in a fast-paced environment. This is a full-time, on-site role with competitive benefits.

Qualifications

• Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
• Minimum one (1) year experience in a business environment.
• Strong customer service and support skills.
• Excellent written and oral communications skills.
• Ability to work well independently and collaboratively in a fast‑paced environment.
• Strong analytical skills, including the ability to assess complex issues, interpret data, identify trends, and conduct troubleshooting.
• Candidates must be U.S. Citizens.

Responsibilities

• Provide Enterprise Customer Service Center support through inbound calls and email inquiries, ensuring customer needs are addressed promptly and effectively.
• Provide authoritative guidance on system functionality and business processes.
• Analyze customer inquiries to identify root causes and provide client‑approved solutions.
• Manage support cases and related tactical activities, including documentation review, validation, and follow‑up.
• Ensure accurate, consistent, and thorough documentation of customer interactions, issues, resolutions, and related activities.
• Identify recurring issues and trends as inputs to propose system‑ or process‑ related enhancements.
• Collaborate with team members to support consistent and effective customer service.

Skills

Customer service

Communication skills

Independent and collaborative

Analytical skills

US Citizenship

Education

Bachelor's Degree

Tools

CRM

Help desk

Ticket management

Job description

The Greentree Group is seeking a Customer Support Analyst to join our Reynoldsburg, OH team. You will provide enterprise service center support through inbound calls and email inquiries, delivering accurate guidance and timely resolutions.

Ideal candidates have a Bachelor's degree or equivalent experience, strong customer service and analytical skills, and the ability to troubleshoot effectively in a fast-paced environment. This is a full-time, on-site role with competitive benefits.