Hybrid Desktop Support Technician (MSP)

Communication Concepts, Inc.; Lansing (KS); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Communication Concepts, Inc. (CCI Team) – Kansas City Area is hiring a Desktop Technician for a full-time, hybrid role. You’ll troubleshoot desktops, laptops, printers, and peripherals, support Microsoft 365, and assist with deployments and basic networking.

Join a service-focused MSP that values clear communication, ownership, and ongoing learning as you help clients stay productive and secure.

Qualifications

• Solid technical foundation with the ability to troubleshoot instead of immediately Googling.
• Experience supporting Microsoft 365 and Windows environments is preferred.
• Comfort with remote and onsite support, and documenting steps taken.

Responsibilities

• Troubleshoot Windows desktops, laptops, printers, and peripherals.
• Support Microsoft 365, Outlook, Teams, OneDrive, and user accounts.
• Set up and deploy new computers and migrate users to replacements.
• Troubleshoot basic networking, Wi‑Fi, VPN, and connectivity issues.
• Use remote monitoring tools to support client systems.
• Assist clients remotely, by phone, and onsite when needed.
• Document actions so the next technician doesn't have to repeat steps.
• Escalate issues when needed after digging for root cause.
• Keep clients informed and maintain clear communication.
• Continue learning as tools and tech evolve.

Skills

Windows 10/11

Microsoft 365

PC hardware

Printers

Networking basics

Wi‑Fi

User accounts

Software installation

Cybersecurity basics

Job description

Communication Concepts, Inc. (CCI Team) – Kansas City Area is hiring a Desktop Technician for a full-time, hybrid role. You’ll troubleshoot desktops, laptops, printers, and peripherals, support Microsoft 365, and assist with deployments and basic networking.

Join a service-focused MSP that values clear communication, ownership, and ongoing learning as you help clients stay productive and secure.