Hybrid Desktop Support Technician - Windows & M365

Central Point Partners

Columbus (OH)

Hybrid

USD 54,000 - 58,000

Full time

24 hours ago

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Job summary

Data Management Company in Columbus, OH seeks a Desktop Support professional to assist End Users with computer and network issues, acting as a liaison between users and Windows/Networking teams. This hybrid role requires Columbus residency and onsite training before flexible work arrangements.

The ideal candidate has an associate degree in IT/CS, 1–2 years of end-user IT support experience, strong Windows/M365/AD/Intune/Entra ID skills, and excellent customer service with the ability to train

Qualifications

Associate's degree in IT or CS or equivalent IT certification.
1-2 years hands-on End User IT support experience in a business environment.
Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting.
Working skills in M365 admin: OneDrive, Microsoft Exchange Online, SharePoint.
Expert-level knowledge of Microsoft Office Suite; ability to train and support end users.
Working knowledge of Active Directory, Microsoft Intune, and Entra ID administration.
Strong hardware troubleshooting skills for desktops, laptops, printers, and peripherals.
Willingness to learn AI tools and emerging technologies.
Exceptional customer service with ability to communicate technical concepts to non-technical users.
Strong analytical and problem-solving abilities.
Proven ability to work independently, manage multiple priorities, and meet deadlines.
Patient, empathetic approach when assisting users.

Responsibilities

Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Windows-based LAN.
Investigate user problems and identify source; determine solutions; test and implement solutions.
Install, configure and maintain PCs, Windows networks, file servers, network cabling, and related equipment.
Perform and/or oversee software and application installation and upgrades.
Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, and adding and deleting users.
Troubleshoot networks, systems and applications to identify and correct malfunctions.
Develop and conduct training for system users on operating systems and other applications.
Maintain confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information.
Serve as technical liaison and provide IT consultation to personnel across all departments.
Deliver onboarding support to new hires and ongoing technical training to staff.
Manage and resolve help desk tickets using ticketing systems.
Maintain asset management records and conduct regular inventory tracking.
Create and maintain documentation of troubleshooting procedures and IT processes.
Provide reliable remote support capabilities using various tools and platforms.