Phoenix IT Desktop Technician — On-Site Support

Austin Careers; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K matching

Job summary

Austin Industries is seeking an IT Desktop Technician to support employees in the Phoenix, AZ area. The role focuses on coordinating, installing, and implementing IT hardware and software including laptops, desktops, tablets, docking stations, monitors, and phones.

You will provide on-site and remote assistance, diagnose and resolve common issues, and work with the Asset team on imaging and tracking equipment, while delivering excellent customer service in a fast-paced environment.

Qualifications

• Associate degree preferred but not required.
• 2+ years of experience in computer technology support.
• Azure Fundamentals certificate preferred.
• Excellent communication, analytical, customer service and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration.
• Recognize, diagnose, and resolve common system issues; may use remote desktop to assist users.
• Responds to telephone calls, emails and ticket requests for technical support.
• Software and hardware installations, updates and troubleshooting.
• Document, track and monitor problems to ensure timely resolution.

Skills

Desktop support

Customer service

Communication skills

Analytical thinking

Education

Associate degree (preferred)

Tools

Azure Fundamentals

Job description

Austin Industries is seeking an IT Desktop Technician to support employees in the Phoenix, AZ area. The role focuses on coordinating, installing, and implementing IT hardware and software including laptops, desktops, tablets, docking stations, monitors, and phones.

You will provide on-site and remote assistance, diagnose and resolve common issues, and work with the Asset team on imaging and tracking equipment, while delivering excellent customer service in a fast-paced environment.