Desktop Support (Hybrid), Only W2 and need locals from AZ

Veritis Group Inc; Phoenix (AZ); Hybrid; USD 30,000 - 52,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Technician for a hybrid role in Phoenix, AZ. This position is primarily responsible for Tier 1 and Tier 2 technical support, acting as the face of IT for internal users. You will solve hardware, software, and network connectivity issues while ensuring staff have the required technical tools. The ideal candidate must have exceptional customer service skills and be local to AZ. This is a contract position with hands-on responsibilities.

Qualifications

• Experience in providing Tier 1 and Tier 2 technical support.
• Ability to troubleshoot hardware, software, and network connectivity issues.
• Experience with installation, configuration, and maintenance of end-user computing environments.

Responsibilities

• Serve as the primary point of contact for internal end-users.
• Deliver exceptional customer service while troubleshooting issues.
• Ensure staff have the necessary technical tools for their duties.
• Hands-on technical and operational support daily.

Job description

Desktop Support (Hybrid), Only W2 and need locals from AZ

Location: Phoenix, AZ

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

Note: Need only locals from AZ.

Responsibilities

• ASRS’ Desktop Support Technician role serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support.
• This individual acts as the "face of IT," delivering exceptional customer service while troubleshooting hardware, software, and network connectivity issues.
• The role is responsible for the installation, configuration, and maintenance of the agency's end-user computing environment, ensuring staff have the technical tools required to perform their duties.
• Day-to-day responsibilities are 100% hands-on Technical and operational support.

Contact

Regards,

Praveen Vasala

Contact: [phone] Ext: 122

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