Hybrid Desktop Support Engineer - Windows, Mac & VM

Dexian; Tampa (FL); Hybrid; USD 35,817 - 55,104; Full time

Job summary

A leading technology service provider in Tampa, FL is seeking a Desktop Support specialist for a full-time position. You'll provide essential 1st and 2nd line support, handling hardware and software issues, and supporting Windows and Mac systems. Ideal candidates will have at least 3 years of experience in desktop support and strong customer service skills. Opportunities for full-time employment conversion after 6-12 months with a hybrid work schedule. Competitive pay and dynamic work environment offered.

Qualifications

• Minimum 3 years of related experience in Desktop Support.
• Strong working knowledge of Mac OS, iCloud, iPad OS, and iPhones.
• Exceptional knowledge of desktop/laptop and mobile devices.

Responsibilities

• Provide 1st & 2nd line support to employees globally.
• Resolve technical support incidents timely and accurately.
• Assist with addressing outages/interruption of services.

Skills

Excellent Customer Service

Good Communication Skills

Desktop Support experience

Experience with Active Directory

Tools

ServiceNow

Office 365

McAfee EPO

VMware

Citrix

Job description

A leading technology service provider in Tampa, FL is seeking a Desktop Support specialist for a full-time position. You'll provide essential 1st and 2nd line support, handling hardware and software issues, and supporting Windows and Mac systems. Ideal candidates will have at least 3 years of experience in desktop support and strong customer service skills. Opportunities for full-time employment conversion after 6-12 months with a hybrid work schedule. Competitive pay and dynamic work environment offered.