Hybrid Desktop Support Specialist

Penn Medicine; Philadelphia (Philadelphia County); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Job summary

Penn Medicine is seeking a Desktop Support Technician for the IS - HUP unit at our hybrid site. The role provides on-site field support, performs basic installations, repairs, upgrades, and maintains hardware and equipment to ensure reliable operations.

You will resolve end-user issues, document problems, assist in training users, and collaborate with cross-functional teams to support enterprise applications and systems while upholding Penn Medicine's standards.

Qualifications

• HS diploma or GED required.
• 3+ years of field support experience required.

Responsibilities

• Delivers customer service to IS clients seamlessly across system boundaries.
• Ensures safety, confidentiality & security of employee and Patient data.
• Promptly identifies, documents, and resolves problems with system functionality.
• Clearly communicates problems, issues and potential solutions to team members, clients and organizational administration.
• Excellent interpersonal & communication skills to work with users, fellow team mates and management.
• Good organization & time management skills.
• Demonstrates good follow up and follow through skills to ensure that all break/fix and project assignments are completed timely and in a quality fashion.
• Develops a detailed technical knowledge of end user devices business processes, identifies process improvement initiatives and targeted opportunities for improvements.
• Collaborates with peers across the enterprise to develop new policies and procedures relating to change control, and maintenance of the applications and hardware systems.
• Participates in the creation and maintenance of all documentation for assigned applications and hardware systems in order to establish standards for configuration and enhancements within the entity.
• Participates in the development, and execution of test plans that are comprehensive and inclusive of application & hardware functionality changes and/or enhancements to ensure successful outcomes.
• Demonstrates analytical and problem solving skills. Ability to solve non-complex hardware and equipment problems.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Skills

Customer service

On-site support

Communication skills

Time management

Team collaboration

Problem solving

Education

H.S. Diploma/GED

Job description

Penn Medicine is seeking a Desktop Support Technician for the IS - HUP unit at our hybrid site. The role provides on-site field support, performs basic installations, repairs, upgrades, and maintains hardware and equipment to ensure reliable operations.

You will resolve end-user issues, document problems, assist in training users, and collaborate with cross-functional teams to support enterprise applications and systems while upholding Penn Medicine's standards.