Senior IT & AV Support Specialist (Hybrid/On‑Site)

Penn Information Systems & Computing

Philadelphia (Philadelphia County)

On-site

USD 72,000 - 85,000

Full time

29 hours ago

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Job summary

Penn Information Systems & Computing is seeking an IT Desktop/AV Support Specialist in Philadelphia. This role provides advanced technical support for audio/visual systems, onsite and remote, supporting high-profile events and day-to-day campus IT needs.

The Senior IT/AV Specialist collaborates with HireIT clients, tests new AV technologies, maintains service continuity, and contributes to knowledge bases while occasionally covering evenings and weekends.

Qualifications

Bachelor of Science or equivalent combination of education and experience is required.
Excellent interpersonal and communication skills, both oral and written; ability to present technical materials.
Strong customer service orientation and has worked with various customers and colleagues, delivering exemplary technical support.
Ability to work independently and as part of a team.

Responsibilities

Consultation and Recommendations: Analyzes functional requirements and advises users in the planning, selection, implementation, and use of audio/video solutions to address business requirements and provides leadership in selection, testing, and evaluation of new audio/visual technologies
A/V Client Support: Provides remote and on-site troubleshooting of audio/visual systems, including digital signage hardware. Manage software and firmware updates of existing audio/visual systems
A/V Event Support: Provide technical support for audio/visual (AV) equipment, special events, and meetings in person, virtually, or in a hybrid setup. Offer one-on-one and timely training on AV systems operation.
Client Support Intake: Engage daily with clients of different technical backgrounds, offering high-quality support and consultation via HireIT intake channels (phone, email, ticket management system) and through desk side support at multiple campus locations.
Relationship Management: Establish and maintain relationships with clients, including client relationship management and communication to inform them of changes and updates.
Project Participation and Management: Assume ongoing responsibility for designated services and complete additional project work as assigned.
Client Support: Provide hands‑on technical support and assistance to clients in various campus locations.
Education and Training: Engage in ongoing learning about new technology, business processes, and professional development.
Other duties and responsibilities as assigned.