Hybrid Desktop Support Technician — Incident & Remote Support

STI; Pennsylvania; Hybrid; USD 28,000 - 48,000; Full time

Job summary

STI is seeking a Desktop Support Technician in Dauphin County, PA, working 1–2 days on-site weekly with hybrid telework options. The role focuses on incident management and hands-on support for Windows, Mac, VPN, VDI, printers, and imaging workstations, including coordination with the account management team.

The position requires strong problem-solving skills, customer service, and the ability to work independently or in a team to support executive staff and various departments.

Qualifications

• Experience in desktop support and incident management.

Responsibilities

• Provide desktop support for Windows and Mac, resolve incidents, and manage VPN/VDI connectivity.
• Assist with video technology in conference rooms as needed.
• Spend 1-2 days weekly in PA building with user accounts in Active Directory.

Skills

ServiceNow

Windows OS

O365

Customer service

Active Directory

VPN setup

VDI

Imaging workstations (SCCM)

Printer setup

Hardware replacement

Remote incident management

Troubleshooting

Wireless workstation setup

Team collaboration

Problem solving

Weighing urgency

Tools

ServiceNow

SCCM

Active Directory

CUPSS

VPN

VDI

Job description

STI is seeking a Desktop Support Technician in Dauphin County, PA, working 1–2 days on-site weekly with hybrid telework options. The role focuses on incident management and hands-on support for Windows, Mac, VPN, VDI, printers, and imaging workstations, including coordination with the account management team.

The position requires strong problem-solving skills, customer service, and the ability to work independently or in a team to support executive staff and various departments.