Executive IT Support Specialist (Hybrid)

Penn Information Systems & Computing; Philadelphia (Philadelphia County); Hybrid; USD 62,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Tuition benefits

Retirement plans

Time off

Wellness programs

Flexible work hours

Job summary

University of Pennsylvania's Information Systems & Computing (ISC) seeks an IT Support Specialist for executive support. You will deliver top-tier technical assistance to senior leaders, remotely and on-site, while handling intake channels and desk-side visits across campus.

You will join a team that emphasises confidentiality, rapid problem solving, and proactive client communication, with occasional after-hours support and involvement in IT initiatives.

Qualifications

• Bachelor's degree required with 1–2 years IT support experience.
• Experience supporting executive-level staff preferred.
• Strong customer service and problem-solving skills required.
• Experience with Macintosh and Windows environments and productivity apps.
• Ability to communicate clearly with diverse audiences.

Responsibilities

• Provide top-tier IT support for executive clients, both remotely and on-site.
• Handle intake channels (phone, email, ticketing) and desk-side support.
• Maintain relationships with leadership clients and Penn ISC service providers.
• Assist with IT projects and HireIT initiatives.
• Support high-level meetings and maintain confidentiality of sensitive materials.

Skills

Executive IT support

Windows/macOS

Customer service

Problem solving

Team collaboration

Education

Bachelor's degree

1–2 years experience

Tools

No specific tools listed

Job description

University of Pennsylvania's Information Systems & Computing (ISC) seeks an IT Support Specialist for executive support. You will deliver top-tier technical assistance to senior leaders, remotely and on-site, while handling intake channels and desk-side visits across campus.

You will join a team that emphasises confidentiality, rapid problem solving, and proactive client communication, with occasional after-hours support and involvement in IT initiatives.