Hybrid Desktop Support Analyst (Windows)

State of North Carolina - Commerce - DES , DWS; North Carolina; Hybrid; USD 66.000 - 67.000; Vollzeit

Benefits dieser Stelle

Health insurance

Hybrid work schedule

State employee benefits

Zusammenfassung

The North Carolina Department of Commerce is seeking a User Support Analyst to provide Tier 2 desktop and endpoint support for Windows 11 and Microsoft 365, with a focus on reliability and security. The role involves collaboration with IT teams, vendors, and users across the DES IT Infrastructure Team.

Based in Raleigh, NC, the position follows a hybrid schedule and may require after-hours on-call support. Salary ranges indicate competitive state employment benefits and ongoing professional

Aufgaben

• Provide Tier 2 technical support by installing, configuring, maintaining, and troubleshooting desktop computers, laptops, printers, monitors, peripherals, and other network-connected equipment.
• Respond to and resolve complex incidents and service requests through the agency’s ticketing system by analyzing hardware, software, OS, application, and network issues.

Jobbeschreibung

The North Carolina Department of Commerce is seeking a User Support Analyst to provide Tier 2 desktop and endpoint support for Windows 11 and Microsoft 365, with a focus on reliability and security. The role involves collaboration with IT teams, vendors, and users across the DES IT Infrastructure Team.

Based in Raleigh, NC, the position follows a hybrid schedule and may require after-hours on-call support. Salary ranges indicate competitive state employment benefits and ongoing professional