Hybrid IT User Support Analyst (Tier 2)

nc; North Carolina; Hybrid; USD 66,000 - 98,000; Full time

Job summary

The North Carolina Department of Health and Human Services (NCDHHS) IT Division seeks a User Support Analyst (S) to deliver Tier 2 technical assistance, configure and support desktop hardware, software, and peripherals, and help ensure security compliance across the enterprise.

The role is hybrid with onsite reporting in Raleigh, NC. Qualifications include a CS/IT degree with related IT experience; funding is federal and state in nature, with competitive compensation and benefits.

Qualifications

• Bachelor's degree in computer science or an IT field plus 1 year of IT experience.
• Associate degree plus 2 years of IT experience in related field.
• GED plus 4 years of technology-related experience.
• Equivalent combination of education and experience may apply.

Responsibilities

• Technical Support & Incident Resolution
• Software & Hardware Installation / Maintenance
• Packaging, Testing, and Deployment of Applications
• Customer Training & Documentation
• Policy, Security, and Compliance Responsibilities

Skills

Technical Support & Incident Res

Software & Hardware Install

Packaging, Testing & Deployment

Customer Training & Documentation

Policy, Security & Compliance

Education

Bachelor's degree in CS or IT field

Associate degree in CS or IT field

GED or high school diploma

Job description

The North Carolina Department of Health and Human Services (NCDHHS) IT Division seeks a User Support Analyst (S) to deliver Tier 2 technical assistance, configure and support desktop hardware, software, and peripherals, and help ensure security compliance across the enterprise.

The role is hybrid with onsite reporting in Raleigh, NC. Qualifications include a CS/IT degree with related IT experience; funding is federal and state in nature, with competitive compensation and benefits.