Senior Windows Desktop Support Specialist – Remote & Onsite

Health & Human Services; North Carolina; Hybrid; USD 71,000 - 106,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks a User Support Specialist (NS) to provide Tier 2 and 3 desktop support for staff across multiple platforms. The role develops and maintains enterprise-wide technical resources, including images, scripts, and deployment tools, to ensure secure and efficient IT operations.

Key duties include implementing group policies, deploying software, and coordinating across divisions to address security concerns, while supporting both

Qualifications

• Bachelor's degree in computer science or IT field or equivalent experience.
• Experience with Windows desktop support in an enterprise setting.
• Knowledge of Active Directory, Group Policy, and software deployment.

Responsibilities

• Provide Tier 2/3 desktop support to DHHS staff, resolving hardware and software issues.
• Maintain and deploy images and application packages across enterprise devices.
• Develop scripts and tooling to improve security and service delivery.
• Collaborate with IT teams to coordinate cross-division support and incident resolution.

Skills

Windows environments

Active Directory

Group Policy

LANDesk

SCCM

Bomgar

Remote support tools

Education

Bachelor's degree in CS or IT

Two years IT experience

Tools

LANDesk

SCCM

Bomgar

Group Policy Management

Job description

The North Carolina Department of Health and Human Services (DHHS) seeks a User Support Specialist (NS) to provide Tier 2 and 3 desktop support for staff across multiple platforms. The role develops and maintains enterprise-wide technical resources, including images, scripts, and deployment tools, to ensure secure and efficient IT operations.

Key duties include implementing group policies, deploying software, and coordinating across divisions to address security concerns, while supporting both