Advanced User Support Analyst – Windows/Office 365 (1-Year)

Nanosoft Consulting Talent Page; Raleigh (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

A consulting company is seeking a User Support Analyst for a 1-year contract in Raleigh, North Carolina. The ideal candidate will provide second-level support, specializing in desktop and network troubleshooting, while effectively managing customer expectations. Applicants should have at least 3 years of experience in IT support and demonstrate proficiency in Windows and Office 365, alongside strong communication skills. This role involves significant interaction with executive-level business users and requires adherence to state security standards.

Qualifications

• 3 years resolving routine and non-routine hardware and software problems.
• 3 years adherence to state security standards protecting PCs and network.
• 3 years imaging devices per DEQ and DIT policies.
• 3 years providing accurate information on IT products and services.
• 3 years assisting with day-to-day IT operations, asset management, and inventory.

Responsibilities

• Provide second level support with specialized knowledge in touch maintenance.
• Demonstrate expertise in technical and functional concepts.
• Identify improvements to project standards for high quality services.

Skills

Technical support

Networking

Troubleshooting

Customer service

Job description

A consulting company is seeking a User Support Analyst for a 1-year contract in Raleigh, North Carolina. The ideal candidate will provide second-level support, specializing in desktop and network troubleshooting, while effectively managing customer expectations. Applicants should have at least 3 years of experience in IT support and demonstrate proficiency in Windows and Office 365, alongside strong communication skills. This role involves significant interaction with executive-level business users and requires adherence to state security standards.