Deployment & Helpdesk Specialist

Insight Global; Irvine (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Insight Global in Irvine, CA is seeking a Deployment Helpdesk Analyst to support deployment programs, technical operations and application support across the organization. You'll troubleshoot, resolve incidents and assist with system deployments in a fast-paced environment, with on-call coverage including evenings, overnights, weekends and holidays.

The role requires 1+ year of customer service and Help Desk experience, familiarity with UNIX/Windows OS concepts, and CompTIA A+ and Network+ where

Qualifications

• 1+ year of customer service experience.
• 1+ year of Help Desk experience.
• Experience supporting retail and/or restaurant technology environments.
• Understanding of operating systems, commands, and scripting concepts (UNIX, Windows NT, PC Fundamentals, OS/2, etc.).
• Strong troubleshooting and analytical problem-solving skills.
• Ability to communicate effectively with technical and non-technical users.
• Experience supporting end users in a high-volume environment.
• CompTIA A+ Certification or equivalent experience.
• CompTIA Network+ Certification or equivalent experience.
• Previous experience supporting POS, restaurant, or retail technology environments.

Responsibilities

• Provide technical troubleshooting and application support for internal and external users.
• Support deployment programs and operational initiatives.
• Coordinate with vendors and service desk teams to resolve incidents.
• Investigate and identify root causes of application and system issues.
• Troubleshoot and support Tier 1 applications.
• Track, document, and accelerate defects and incidents as needed.
• Assist with system deployments, upgrades, and maintenance activities.
• Participate in an on-call rotation including nights, weekends, and holidays.
• Support and mentor junior team members when necessary.

Skills

Customer service

Help Desk

Retail tech

OS concepts

Troubleshooting

Communication

High-volume support

CompTIA A+

CompTIA Network+

POS environments

Job description

Insight Global in Irvine, CA is seeking a Deployment Helpdesk Analyst to support deployment programs, technical operations and application support across the organization. You'll troubleshoot, resolve incidents and assist with system deployments in a fast-paced environment, with on-call coverage including evenings, overnights, weekends and holidays.

The role requires 1+ year of customer service and Help Desk experience, familiarity with UNIX/Windows OS concepts, and CompTIA A+ and Network+ where