Deployment Support Analyst

KellyMitchell Group; Irvine (CA); Hybrid; USD 45,847,000 - 67,337,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned ESOP

401K offered

Job summary

KellyMitchell Group is seeking a Deployment Support Analyst in Irvine, CA, a hybrid role requiring on-site presence typically on Tuesdays and Thursdays. The ideal candidate has 1+ year of customer service experience and a solid technical support background to assist restaurant technology deployments.

The position emphasizes troubleshooting, vendor coordination, and strong communication. On-call rotation and service desk collaboration are included to ensure reliable support.

Qualifications

• 1+ years of customer service experience
• Strong understanding of operating systems, troubleshooting methodologies, and technical support concepts
• Certification preferences: A+ and Network+
• Help Desk experience is a nice-to-have
• Experience with enterprise technology environments is preferred

Responsibilities

• Provide remote support for restaurant technology systems and deployment initiatives
• Serve as a technical resource for troubleshooting, issue resolution, and customer support
• Coordinate Deployment, ECARE, and RTO programs, including vendor coordination and Service Desk collaboration
• Identify root cause issues and communicate findings to business partners
• Analyze customer workflows and operational challenges to facilitate effective support
• Translate customer requests into technical specifications and incident documentation
• Maintain technical knowledge of supported applications and environments
• Collaborate with Reporting and Problem Management teams
• Participate in an on-call rotation providing evening and weekend support as needed
• Create and maintain support documentation, troubleshooting guides, and resolution procedures
• Deliver exceptional customer service while managing multiple priorities

Skills

Customer service

Technical support

Troubleshooting

Help Desk

Enterprise tech experience

Education

Computer Science degree

Tools

A+ Certification

Network+ Certification

Job description

Job Summary

Our client is seeking a Deployment Support Analyst to join their team! This position is located in Irvine, CA. This is a hybrid opportunity requiring onsite attendance typically on Tuesdays and Thursdays. The ideal candidate will have experience supporting restaurant technology, help desk operations, technical troubleshooting, and customer support. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Provide remote support for restaurant technology systems and deployment initiatives
• Serve as a technical resource for troubleshooting, issue resolution, and customer support
• Support Deployment, ECARE, and RTO programs, including vendor coordination and Service Desk collaboration
• Identify root cause issues and application defects and communicate findings to business partners
• Analyze customer workflows and operational challenges to facilitate effective support
• Translate customer requests into technical specifications and incident documentation
• Maintain technical knowledge of supported applications and environments
• Collaborate with Reporting and Problem Management teams
• Participate in an on-call rotation providing evening and weekend support as needed
• Create and maintain support documentation, troubleshooting guides, and resolution procedures
• Deliver exceptional customer service while managing multiple priorities

Required Skills/Experience (Must-Haves)

• Computer Science degree or equivalent experience preferred
• 1+ years of customer service experience
• Strong understanding of operating systems, troubleshooting methodologies, and technical support concepts

Preferred Skills/Experience (Nice-to-Haves)

• 1+ years of Help Desk experience preferred
• A+ Certification or equivalent experience preferred
• Network+ Certification or equivalent experience preferred
• Experience supporting enterprise technology environments preferred

Key Competencies & Behaviors

• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and exercise sound judgment

Work Environment

Location: Irvine, CA (Hybrid)
Onsite Schedule: Typically Tuesday and Thursday
Remote Work: Yes

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $16.00 and $23.50. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.