Help Desk Analyst

Experis Technology Group; Irvine (CA); Hybrid; USD 72,352,000 - 90,095,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Deployment Support Analyst for a restaurant technology client in Irvine, CA. This hybrid role requires onsite two days a week (T and Th) and a 12-month contract with a potential extension.

The pay rate is $25.25 per hour on a W-2 basis. You will join the Deployment Support team, providing technical assistance and proactive support to deploy restaurant technology and resolve issues with speed and accuracy.

Qualifications

• Prefer a Computer Science degree or equivalent years of experience.
• 1+ year of customer service experience.
• 1+ year of Help Desk experience preferred.
• Strong technical skills and understanding of computer concepts.
• Excellent written and oral communication skills, with strong organizational abilities.

Responsibilities

• Provide technical assistance and remote support for restaurant technology using independent judgment within approved processes.
• Own Deployment/Proactive support focus areas, including creating and maintaining documentation for troubleshooting steps.
• Cross-train to support Deployment, ECARE, and RTO programs, including troubleshooting and vendor coordination.
• Identify root cause issues and defects with Tier 1 applications and share findings with Business Partners.
• Translate customer requests into incident specifications while understanding business workflows and driving timely incident resolution.

Skills

Customer service

Troubleshooting

Communication skills

Root cause analysis

Technical concepts

Education

Bachelor's degree in Computer Science or equivalent

Tools

UNIX

NT

OS/2

PC fundamentals

Job description

Our client, restaurant technology and support organization is seeking a Deployment Support Analyst to join their team. As a Deployment Support Analyst, you will be part of the Deployment Support team supporting restaurant technology deployment and proactive support programs. The ideal candidate will have strong customer service focus, excellent troubleshooting and root-cause thinking, and the confidence to communicate clearly with business partners and vendors, which will align successfully in the organization.

Job Title: Deployment Support Analyst

Location: Irvine, CA (HYBRID: onsite 2 days a week - T, Th)

Duration: 12 months contract with possible extension.

Pay Range: $25.25/hr w2

What's the Job?

• Provide technical assistance and remote support for restaurant technology using independent judgment and discretion within approved processes.
• Own specific Deployment/Proactive support focus areas, including creating and maintaining documentation for troubleshooting and resolution steps used by the team.
• Cross-train to support Deployment, ECARE, and RTO programs, including troubleshooting, vendor follow-up, and coordination with the Service Desk.
• Identify root cause issues and defects with Tier 1 applications, then share findings with Business Partners to help address and resolve application defects.
• Translate customer requests into appropriate incident specifications while understanding business workflows and driving timely incident resolution.

What's Needed?

• Prefer a Computer Science degree or equivalent years of experience.
• At least 1 year of customer service experience.
• At least 1 year of Help Desk experience preferred.
• Strong technical skills and understanding of computer concepts, including operating system commands and scripts (e.g., UNIX, NT, PC fundamentals, OS2).
• Excellent written and oral communication skills, along with strong organizational and multitasking abilities.

What's in it for me?

• Work on meaningful deployment and proactive support initiatives that drive impact across the business.
• Build deeper technical knowledge of assigned applications and system environments.
• Collaborate with Reporting and Problem Management teams to support reporting needs and problem management systems.
• Contribute to a team culture centered on courteous, responsive customer service and clear communication.
• Opportunity to support night and weekend coverage through a rotation schedule.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.