Hybrid Data360 + Agentforce Success Architect

salesforce.com, inc.; Chicago (IL); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible arrangement

Remote-friendly

Job summary

Salesforce is seeking a Data360 + AI Success Architect to drive outcomes for strategic customers by leveraging data and analytics. You will unify customer data across Marketing, Sales, and Service Clouds, enabling AI-driven marketing, personalized engagement, and predictive insights.

You will lead architecture optimization, mentor teams, and collaborate with executives to map technology strategy to tangible ROI, while advancing data ethics and governance across global implementations.

Qualifications

• Minimum 2 development/project implementation lifecycles of Salesforce Data360/CDP + AI.
• Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.
• Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data360.
• Deep understanding of data modeling, integration architectures, and data governance best practices.
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive.
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers.
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues.
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.
• Must be a US Citizen

Responsibilities

• Be a trusted Agentforce + Data360 subject-matter expert for the broader Success Architect organization, including how Data360 relates to the success of AI
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data360
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data360 customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Skills

Data360/CDP

Enterprise consulting

Data integration

Data governance

Executive communication

Remote collaboration

Data ethics

US Citizenship

Education

Bachelor's degree or equivalent experience

Tools

Python

Java

.NET

SQL

Job description

Salesforce is seeking a Data360 + AI Success Architect to drive outcomes for strategic customers by leveraging data and analytics. You will unify customer data across Marketing, Sales, and Service Clouds, enabling AI-driven marketing, personalized engagement, and predictive insights.

You will lead architecture optimization, mentor teams, and collaborate with executives to map technology strategy to tangible ROI, while advancing data ethics and governance across global implementations.