Hybrid CX Rep - Banking & Crop Insurance

Stellar Consulting Solutions, LLC; Cedar Falls (IA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Stellar Consulting Solutions, LLC in Cedar Falls, IA is seeking a Customer Experience Representative I on a 5-6 month contract. This role is hybrid in Cedar Falls, combining remote work with on-site collaboration to support customers, dealers, and partners.

You will handle inquiries, resolve issues, maintain documentation, and assist Relationship Managers. Ideal candidates have strong customer service background and familiarity with banking products and crop insurance.

Qualifications

• Strong experience in Customer Service, CX, or client relationship management.
• Knowledge or familiarity with Banking Products and Crop Insurance.
• Excellent verbal and written communication skills.
• Strong customer relationship management and problem-solving abilities.

Responsibilities

• Serve as the first point of contact for customer and dealer inquiries.
• Handle customer support calls, resolve issues, and document accurately.
• Build and maintain relationships with customers, key accounts, and distribution partners.
• Support Relationship Managers in account management and growth initiatives.
• Coordinate customer service activities and ensure timely communication.
• Identify opportunities to improve customer experience and service delivery.
• Support sales, marketing, and account communications.

Skills

Customer service

Client relationship management

Verbal communication

Written communication

Issue resolution

Team collaboration

Tools

Excel

Word

Outlook

Job description

Stellar Consulting Solutions, LLC in Cedar Falls, IA is seeking a Customer Experience Representative I on a 5-6 month contract. This role is hybrid in Cedar Falls, combining remote work with on-site collaboration to support customers, dealers, and partners.

You will handle inquiries, resolve issues, maintain documentation, and assist Relationship Managers. Ideal candidates have strong customer service background and familiarity with banking products and crop insurance.