Customer Experience Pro - Cedar Falls Temp

Main Sequence Technology, Inc.; Johnston (IA); In loco; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Main Sequence Technology, Inc. in Cedar Falls, IA is seeking a Customer Experience Representative for a temporary assignment starting immediately through March 2027.

You will serve as the first point of contact, act as a subject matter expert, and coordinate service actions to promote long-term customer relationships within the Vendor Finance Department. Daily duties include supporting the Relationship Manager, identifying opportunities to enhance the customer experience, documenting calls, and

Competenze

• Proficiency with MS Word, Outlook and Excel required.
• Strong written and verbal communication.
• Ability to work under time constraints.
• Call center experience preferred.

Mansioni

• Serve as first point of contact for customers.
• Act as subject matter expert.
• Coordinate service actions.
• Support and build long-term customer relationships for the Vendor Finance Department.
• Assist the Relationship Manager and grow account portfolio.
• Identify opportunities to enhance the customer experience.
• Document support calls and resolve issues.
• Communicate effectively with customers.
• Share information and knowledge appropriately.
• Analyze issues to determine best action.
• Other duties as assigned.

Conoscenze

Excellent communication

Interpersonal skills

Self-starter

Negotiation

Conflict resolution

Time management

Strumenti

MS Word

Outlook

Excel

Descrizione del lavoro

Main Sequence Technology, Inc. in Cedar Falls, IA is seeking a Customer Experience Representative for a temporary assignment starting immediately through March 2027.

You will serve as the first point of contact, act as a subject matter expert, and coordinate service actions to promote long-term customer relationships within the Vendor Finance Department. Daily duties include supporting the Relationship Manager, identifying opportunities to enhance the customer experience, documenting calls, and