Hybrid Customer Service & Expeditor for Small Biz

CCA GLOBAL PARTNERS; Earth City (MO); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid schedule

In-office training ~90 days

Job summary

CCA Global Partners in St. Louis is seeking a Customer Service/Expeditor Support Rep to support and engage with small business members, ensuring timely data submission and efficient coordination of job assignments related to insurance programs.

The role includes frontline phone support, collaboration with contractors and carriers, and ongoing program timeline guidance. Hybrid work with in-office training of about 90 days.

Qualifications

• High school diploma; associate degree preferred.
• 1-2 years’ business-related experience and/or customer service experience; insurance industry experience preferred.
• Comfort level with coaching sessions over the phone with contractors.
• Ability to quickly learn new complex software programs.
• Basic math, computer literacy and MS Office skills.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Communicate with members to ensure timely submission of all required job assignment data as per program requirements.
• Provide support for and collaborate with contractors, stores, and insurance partners to investigate, identify, and resolve issues with estimate submittals, job timelines, zip service areas, work classifications/trades, participation and active status in programs, contact changes, payments, and assignments or reassignments.
• Provide incoming frontline phone support to members and insurance carrier partners to assist with issues as outlined above.
• Perform routine review of contractors/stores performance statistics to assure compliance with required program standards, providing improvement coaching as needed.
• Provide ongoing support for program timeline requirements, guidelines and expectations, best practices and any additional support/information as needed.
• Contact carrier partners for estimate approvals, additional assignments, and payments as well as handle escalated claim issues to resolution and assist with estimate documentation needs as needed.

Skills

Customer service

Communication

Learn new software

Microsoft Office

Team collaboration

Education

High school diploma; Associate in Business Administration preferred

Tools

Microsoft Office

Job description

CCA Global Partners in St. Louis is seeking a Customer Service/Expeditor Support Rep to support and engage with small business members, ensuring timely data submission and efficient coordination of job assignments related to insurance programs.

The role includes frontline phone support, collaboration with contractors and carriers, and ongoing program timeline guidance. Hybrid work with in-office training of about 90 days.