Hybrid CX & Growth Rep — Churn Reduction

Airbnb, Inc.; Fort Wayne (IN); Hybrid; USD 54,000 - 81,000; Full time

Job summary

Airbnb is seeking a mid-level Customer Service Representative to focus on churn reduction and customer engagement in the Fort Wayne area. The role combines customer success with outreach duties, targeting a $54,000–$81,000 annual compensation and a drive to meet sales and marketing objectives.

The position emphasizes reliability, clear stakeholder communication, and a pace that aligns with Airbnb’s dynamic environment. Benefits and growth opportunities accompany the salary range.

Qualifications

• Reliability demonstrated in fast-moving environments.
• Strong presentation skills and ability to persuade audiences.
• Ability to present ideas to stakeholders at all levels.
• Comfort with a fast-paced Airbnb work rhythm.

Responsibilities

• Grow brand awareness through Churn Reduction and Freshdesk initiatives
• Line up sponsorships that put Airbnb in front of buyers
• Own the post-sale check-in that turns clients into references
• Draft the cold-outreach copy for mid-level buyers
• Carry a $54,000 - $81,000 tier quota and a playbook to hit it
• Walk the Fort Wayne, IN territory and know it well

Skills

Reliability

Presentation skills

Stakeholder pitches

Fast pace

Job description

Airbnb is seeking a mid-level Customer Service Representative to focus on churn reduction and customer engagement in the Fort Wayne area. The role combines customer success with outreach duties, targeting a $54,000–$81,000 annual compensation and a drive to meet sales and marketing objectives.

The position emphasizes reliability, clear stakeholder communication, and a pace that aligns with Airbnb’s dynamic environment. Benefits and growth opportunities accompany the salary range.