Growth-Focused Customer Service Rep | Hybrid (Scranton)

Energy Innovation Corp; Scranton (Lackawanna County); On-site; USD 62,000 - 87,000; Part time

Benefits offered by this job

Commuter benefits

Mentor program

Job summary

Energy Excellence Group in Scranton, PA is hiring a mid-level Customer Service Representative on an internship basis, offering $62,000 - $87,000 annually and a clear path to advancement.

You will turn churned customers into win-back targets, manage key accounts, and collaborate on co-marketing initiatives with local PA partners. A mentor will guide your growth in sales marketing activities.

Qualifications

• Authorized to work in the United States without sponsorship.
• Willingness to commute to Scranton, PA or work flexibly as needed.
• Sharp organizational skills and ability to juggle multiple workstreams.
• Familiarity with the Scranton market and local sales marketing landscape.
• Comfort steering sales marketing conversations toward a decision.
• The ability to deliver bad news early and clearly.
• An instinct for prioritization when everything is labeled urgent.

Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan.
• Run the mid-level account like it's the only one that matters.
• Hand the CSR crew a territory plan they can actually run.
• Walk PA partners through co-marketing they'll say yes to.
• Stitch together a referral program Energy Excellence Group customers want to share.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Use Empathy and Account Management tools to automate and scale outbound efforts.

Skills

Work authorization

Organizational skills

Multitasking

Sales/marketing conversations

Prioritization

Tools

CRM tools

Job description

Energy Excellence Group in Scranton, PA is hiring a mid-level Customer Service Representative on an internship basis, offering $62,000 - $87,000 annually and a clear path to advancement.

You will turn churned customers into win-back targets, manage key accounts, and collaborate on co-marketing initiatives with local PA partners. A mentor will guide your growth in sales marketing activities.