Hybrid Customer Success Manager - Growth & Pipeline

Energy Innovation Corp; Lansing (MI); Hybrid; USD 76,000 - 115,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor-focused growth

Job summary

HealthTech Corp in Lansing, MI is seeking a Customer Service Manager to own the sales-marketing mission from day one. You will manage CRM records, forecast bookings, and drive a builder-led footprint while maintaining the brand voice in every interaction. The role offers a hybrid work setup, with paid learning days and a mentoring focus on Account Management growth.

The position involves open collaboration across teams and a strong emphasis on achieving the $76,000–$115,000 compensation range.

Qualifications

• This role requires proven experience in customer service management within a fast-paced environment.
• Ability to qualify inbound leads and manage the sales funnel effectively.
• Strong judgment on when to escalate and when to handle matters independently.

Responsibilities

• Maintain accurate records in the CRM and forecast monthly bookings.
• Beat the prior quarter's revenue target while protecting the pipeline.
• Grow HealthTech Corp's builder-led footprint through strategic outreach.
• Create landing pages to convert Lansing curiosity into demo bookings.
• Qualify inbound leads and route them through the funnel efficiently.
• Track pipeline performance and report results to leadership weekly.
• Present HealthTech Corp's value proposition confidently in calls and captions.
• Represent the brand voice consistently across communications.

Skills

Inbound Call Handling

CRM maintenance

Forecasting bookings

Customer service leadership

Tools

CRM system

Job description

HealthTech Corp in Lansing, MI is seeking a Customer Service Manager to own the sales-marketing mission from day one. You will manage CRM records, forecast bookings, and drive a builder-led footprint while maintaining the brand voice in every interaction. The role offers a hybrid work setup, with paid learning days and a mentoring focus on Account Management growth.

The position involves open collaboration across teams and a strong emphasis on achieving the $76,000–$115,000 compensation range.