Customer Service Representative

Airbnb, Inc.; Fort Wayne (IN); Hybrid; USD 54,000 - 81,000; Full time

Job summary

Airbnb is seeking a mid-level Customer Service Representative to focus on churn reduction and customer engagement in the Fort Wayne area. The role combines customer success with outreach duties, targeting a $54,000–$81,000 annual compensation and a drive to meet sales and marketing objectives.

The position emphasizes reliability, clear stakeholder communication, and a pace that aligns with Airbnb’s dynamic environment. Benefits and growth opportunities accompany the salary range.

Qualifications

• Reliability demonstrated in fast-moving environments.
• Strong presentation skills and ability to persuade audiences.
• Ability to present ideas to stakeholders at all levels.
• Comfort with a fast-paced Airbnb work rhythm.

Responsibilities

• Grow brand awareness through Churn Reduction and Freshdesk initiatives
• Line up sponsorships that put Airbnb in front of buyers
• Own the post-sale check-in that turns clients into references
• Draft the cold-outreach copy for mid-level buyers
• Carry a $54,000 - $81,000 tier quota and a playbook to hit it
• Walk the Fort Wayne, IN territory and know it well

Skills

Reliability

Presentation skills

Stakeholder pitches

Fast pace

Job description

This hybrid Customer Service Representative role puts you at the center of how Airbnb attracts, converts, and retains its best customers. A mid-level Customer Service Representative seat that takes 4 years of Churn Reduction seriously, pays $54,000 - $81,000, and hands over the sales marketing reins.

Key Responsibilities

• Grow brand awareness through Churn Reduction and Freshdesk initiatives
• Line up the quietly-excellent sponsorships that put Airbnb in front of buyers
• Own the post-sale check-in that turns clients into references
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Carry a $54,000 - $81,000-tier quota and the playbook to hit it
• Walk the Fort Wayne, IN territory and know it better than the map

What You'll Bring

• The kind of reliability that earns you the hard assignments
• Demonstrated Presentation Skills expertise in a fast-moving sales marketing environment
• Comfortable presenting ideas to stakeholders at every level
• Comfort with an Airbnb pace that rarely sits still

Three things define Airbnb: a Fort Wayne address, a bias-to-action culture, and a near-religious devotion to Avaya. We build psychological safety the boring way: by actually following through on what we say.

Beyond $54,000 - $81,000, Airbnb offers a generous benefits package and the chance to lead projects that build your skills.

As recently as today, Airbnb reopened the doors on this one.