Customer Service Representative

Energy Innovation Corp; Twin Falls (ID); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mentorship from day one

Generous paid time off

Job summary

Airbnb is seeking a Customer Service Representative in Twin Falls, ID to drive qualified leads and contracts. You will pursue warm referrals, craft compelling follow-ups, and carry the brand voice across calls and captions while building relationships in the local market.

The role emphasizes solid judgment, practical experience with sales marketing best practices, and the ability to operate with independence. Expect comprehensive benefits and mentorship from day one.

Qualifications

• Minimum five years of experience with real-world impact.
• Seven+ years that show strong instincts and judgment.

Responsibilities

• Chase warm referrals before competitors in Twin Falls.
• Write follow-ups that get answered.
• Maintain the brand voice in calls and captions.
• Build and nurture relationships with prospects in Twin Falls, ID.
• Keep CRM data accurate so forecasts are meaningful.

Skills

Critical thinking

Independent judgment

Sales marketing knowledge

Strong instincts

Tools

Genesys Cloud

Zendesk

Job description

At Airbnb, the Customer Service Representative is the engine behind every qualified lead and every signed contract. This sales marketing role at Airbnb turns 6 years into $72,000 - $108,000 and turns $72,000 - $108,000 into a stake in what comes next.

Key Responsibilities

• Chase down warm referrals before competitors in Twin Falls get the call
• Write follow-ups that get answered, not the ones that get ignored
• Carry the brand voice into every cold call and every caption
• Build and nurture relationships with prospects across the Twin Falls, ID market
• Keep the CRM honest so forecasts at Airbnb mean something

What You'll Bring

• Practical command of Genesys Cloud, with bonus points for Zendesk
• Judgment seasoned by at least 5 years of real consequences
• 7+ years that left you with strong instincts and few illustrations
• Critical thinking skills and sound, independent judgment
• Solid understanding of sales marketing best practices and industry standards

Think of Airbnb as the forever-learning engine behind some of the most trusted sales marketing products on the market. We default to documenting decisions so ID and remote teammates stay equally in the loop.

Expect $72,000 - $108,000 plus full medical, dental, and vision benefits, generous paid time off, and real mentorship from day one.

The search for a senior Customer Service Representative is in full swing, and we want to fill it soon.