Hybrid Customer Support Specialist | Build Trust & Solve

Placements24; Willows (CA); Ibrido; USD 9100 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Retirement fund

Hybrid work model

Workshops and training

Inclusive work environment

Performance-based incentives

Descrizione del lavoro

Placements24 is seeking a motivated Customer Service Representative to join their team in Welkom, Free State. The role blends in-office collaboration with remote flexibility, supporting customers across inquiries, orders, and issue resolution with a focus on satisfaction.

The ideal candidate will have strong communication, active listening, and CRM proficiency, plus the ability to stay calm under pressure. Hybrid schedule offers balance and growth opportunities within a dynamic SA market.

Competenze

• High school diploma or equivalent; further education a plus.
• Previous experience in customer service or call center preferred.
• Excellent active listening, verbal and written communication skills.
• Ability to stay calm and patient when customers are upset.
• Proficiency with computer applications and CRM software.
• Ability to multitask, prioritise and manage time effectively.
• Strong problem-solving skills and adaptability.
• Reliable and punctual with hybrid Welkom schedule.
• Positive attitude and willingness to learn.
• Understanding of local customer service expectations in the Free State region.

Mansioni

• Handle customer inquiries via phone, email, and potentially in-person, providing accurate information and solutions.
• Process customer orders, forms, requests, and complaints.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments as necessary.
• Provide feedback on the efficiency of the customer service process.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.

Conoscenze

Active listening

Verbal communication

Written communication

CRM software

Multitasking

Time management

Problem solving

Formazione

High school diploma or equivalent

Strumenti

CRM software

Descrizione del lavoro

Placements24 is seeking a motivated Customer Service Representative to join their team in Welkom, Free State. The role blends in-office collaboration with remote flexibility, supporting customers across inquiries, orders, and issue resolution with a focus on satisfaction.

The ideal candidate will have strong communication, active listening, and CRM proficiency, plus the ability to stay calm under pressure. Hybrid schedule offers balance and growth opportunities within a dynamic SA market.