Customer Support Representative - Hybrid

Placements24; United States; Hybrid; USD 3,100 - 4,200; Full time

Benefits offered by this job

Health and wellness benefits

Opportunities for training and职业发展

Hybrid work model

Access to modern office facilities

Job summary

Placements24 is seeking a Customer Support Representative to join a hybrid team in Tembisa, Gauteng, ZA. You will handle calls, emails, and chats, guiding customers through product features and resolving issues, while documenting interactions in the CRM system.

The ideal candidate has customer service experience, strong communication, and familiarity with CRM/helpdesk tools. A hybrid work model is offered, with days in-office and days remote, to foster collaboration and growth.

Qualifications

• Experience in customer service or similar support role.
• Strong communication and active listening skills.
• Proficiency with CRM software and helpdesk tools.

Responsibilities

• Handle incoming customer calls, emails, and chat inquiries.
• Troubleshoot customer issues and provide solutions.
• Guide customers through product features and functionalities.
• Document customer interactions in CRM system.
• Collaborate with internal teams to resolve escalated issues.
• Provide feedback to improve products and services.
• Maintain high customer satisfaction with proactive service.
• Adhere to company policies while delivering support.

Skills

Customer service experience

Communication

Active listening

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is looking for an enthusiastic and dedicated Customer Support Representative to join their growing team in Tembisa, Gauteng, ZA. This is a hybrid role, blending the flexibility of remote work with the collaborative energy of an office environment. You will play a vital role in ensuring our customers receive outstanding support, resolving inquiries, and enhancing their overall experience with our products and services. The ideal candidate is a natural problem-solver with excellent interpersonal skills, committed to providing accurate and timely assistance. This position offers a fantastic opportunity to grow within a supportive team and contribute to a company that values customer satisfaction above all else. Join us in Tembisa, Gauteng, ZA and become a key player in our customer success strategy.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries efficiently and empathetically.
• Troubleshoot customer issues and provide effective solutions.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions in the company's CRM system.
• Collaborate with internal teams to resolve escalated customer problems.
• Provide feedback on customer issues to help improve products and services.
• Maintain a high level of customer satisfaction through proactive and responsive service.
• Adhere to company policies and procedures while delivering exceptional support.

Requirements

• Previous experience in customer service or a similar support role.
• Strong communication and active listening skills.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work effectively both independently and as part of a team.
• Good organizational and time management skills.
• High school diploma or equivalent; a degree is advantageous.
• Comfortable working in a hybrid model, with (Number) days in the office in Tembisa, Gauteng, ZA and (Number) days remote.
• A positive attitude and a passion for helping others.

Benefits

• Competitive salary of 60000 R per annum.
• Health and wellness benefits.
• Opportunities for training and professional development.
• A dynamic and supportive work environment.
• Hybrid work model promoting work-life balance.
• Access to modern office facilities.
• Team-building activities and company social events.
• Contribute to the positive customer experience in Tembisa, Gauteng, ZA.