Remote Customer Support Specialist - Flexible Hours & Growth

Placements24; Riverton (UT); Remote; USD 11,000 - 16,000; Full time

Benefits offered by this job

Fully remote work opportunity

Flexible working hours

Professional development and training

Supportive team environment

Health and wellness programs

Job summary

Placements24 is seeking a proactive Remote Customer Support Specialist to join its entirely remote team. You will handle customer inquiries via email, chat, and phone, delivering timely solutions and maintaining a high standard of service from a home office across South Africa.

Ideal candidates are detail-oriented, empathetic, and capable of troubleshooting issues while keeping CRM records up to date. This role offers flexible hours and a fully remote work environment.

Qualifications

• Prior experience in a customer support or helpdesk role required.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with customer support software and CRM systems.
• Ability to work independently in a remote setting.
• Reliable home office with high-speed internet.
• Customer-centric attitude and passion for service.
• Adaptability to changing processes and technologies.

Responsibilities

• Respond to inquiries via email, chat, and phone promptly.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently.
• Document interactions and resolutions in the CRM.
• Escalate complex issues to appropriate teams.
• Identify customer needs and guide usage of features.
• Maintain up-to-date product knowledge.
• Contribute to FAQs and knowledge base articles.
• Follow communication guidelines and quality standards.
• Aim for high customer satisfaction and retention.

Skills

Customer support experience

Communication skills

Active listening

CRM proficiency

Remote work

Home office setup

Customer-centric

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a proactive Remote Customer Support Specialist to join its entirely remote team. You will handle customer inquiries via email, chat, and phone, delivering timely solutions and maintaining a high standard of service from a home office across South Africa.

Ideal candidates are detail-oriented, empathetic, and capable of troubleshooting issues while keeping CRM records up to date. This role offers flexible hours and a fully remote work environment.