Customer Service Representative - Welkom

Placements24; Willows (CA); Hybrid; USD 9,100 - 15,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Hybrid work model

Workshops and training

Inclusive work environment

Performance-based incentives

Job summary

Placements24 is seeking a motivated Customer Service Representative to join their team in Welkom, Free State. The role blends in-office collaboration with remote flexibility, supporting customers across inquiries, orders, and issue resolution with a focus on satisfaction.

The ideal candidate will have strong communication, active listening, and CRM proficiency, plus the ability to stay calm under pressure. Hybrid schedule offers balance and growth opportunities within a dynamic SA market.

Qualifications

• High school diploma or equivalent; further education a plus.
• Previous experience in customer service or call center preferred.
• Excellent active listening, verbal and written communication skills.
• Ability to stay calm and patient when customers are upset.
• Proficiency with computer applications and CRM software.
• Ability to multitask, prioritise and manage time effectively.
• Strong problem-solving skills and adaptability.
• Reliable and punctual with hybrid Welkom schedule.
• Positive attitude and willingness to learn.
• Understanding of local customer service expectations in the Free State region.

Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person, providing accurate information and solutions.
• Process customer orders, forms, requests, and complaints.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments as necessary.
• Provide feedback on the efficiency of the customer service process.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.

Skills

Active listening

Verbal communication

Written communication

CRM software

Multitasking

Time management

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a motivated and detail-oriented Customer Service Representative to join their team in Welkom , Free State. This role is essential for providing outstanding support to our client's valued customers, addressing inquiries, and resolving issues with efficiency and professionalism. The ideal candidate will have a passion for customer satisfaction and possess strong communication skills. This hybrid role offers a balance between in-office collaboration and remote flexibility, allowing for a dynamic work environment within Welkom .

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person, providing accurate information and solutions.
• Process customer orders, forms, requests, and complaints.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments as necessary.
• Provide feedback on the efficiency of the customer service process.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• High school diploma or equivalent; further education or certification is a plus.
• Previous experience in a customer service or call center environment is preferred.
• Excellent active listening, verbal, and written communication skills.
• Ability to stay calm and patient when customers are upset.
• Proficiency in computer applications and CRM software.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Must be reliable and punctual, adhering to the hybrid work schedule set for Welkom .
• A positive attitude and a willingness to learn and adapt are essential.
• Understanding of local customer service expectations in the Free State region.

Benefits

• Our client offers a competitive annual salary of R , along with a range of benefits designed to support employee well-being and professional growth.
• These include access to medical aid and a retirement fund.
• Employees benefit from a structured hybrid work model, providing flexibility and work-life balance.
• Opportunities for skill development through workshops and training sessions are available.
• Our client fosters a positive and inclusive work environment in Welkom .
• Performance-based incentives may be available.
• This role provides a solid foundation for a career in customer service within the Free State.