Hybrid Customer Service Agent: Resolve, Upsell & Delight

Placements24; Willows (CA); Ibrido; USD 11.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive annual salary

Flexible hybrid work arrangement

Employee discounts on our client's产品

Opportunities for skill development

Supportive team environment

Descrizione del lavoro

Placements24 is seeking a Customer Service Agent for a hybrid role in Welkom, South Africa. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a high-quality service experience.

Responsibilities include handling calls, emails, and chats, processing orders and returns, updating CRM logs, and escalating complex problems. The role emphasizes empathy, problem solving, and upselling where appropriate, with room for growth within retail.

Competenze

• Previous customer service experience preferred.
• Excellent communication and active listening.
• Proficiency in basic computer operations and data entry.
• CRM familiarity is a plus.

Mansioni

• Handle inbound customer calls, emails, and chat inquiries.
• Provide information about products, services, and policies.
• Resolve complaints and issues in a professional and timely manner.
• Process orders, returns, and exchanges accurately.
• Update CRM logs and customer information.
• Escalate complex problems to supervisors or relevant departments.
• Identify opportunities to upsell or cross-sell.
• Contribute to a positive customer service environment.

Conoscenze

Customer service

Communication

Active listening

Data entry

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

Placements24 is seeking a Customer Service Agent for a hybrid role in Welkom, South Africa. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a high-quality service experience.

Responsibilities include handling calls, emails, and chats, processing orders and returns, updating CRM logs, and escalating complex problems. The role emphasizes empathy, problem solving, and upselling where appropriate, with room for growth within retail.