Hybrid Customer Support Specialist — Tembisa

Placements24; United States; Ibrido; USD 3100 - 4200; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellness benefits

Opportunities for training and职业发展

Hybrid work model

Access to modern office facilities

Descrizione del lavoro

Placements24 is seeking a Customer Support Representative to join a hybrid team in Tembisa, Gauteng, ZA. You will handle calls, emails, and chats, guiding customers through product features and resolving issues, while documenting interactions in the CRM system.

The ideal candidate has customer service experience, strong communication, and familiarity with CRM/helpdesk tools. A hybrid work model is offered, with days in-office and days remote, to foster collaboration and growth.

Competenze

• Experience in customer service or similar support role.
• Strong communication and active listening skills.
• Proficiency with CRM software and helpdesk tools.

Mansioni

• Handle incoming customer calls, emails, and chat inquiries.
• Troubleshoot customer issues and provide solutions.
• Guide customers through product features and functionalities.
• Document customer interactions in CRM system.
• Collaborate with internal teams to resolve escalated issues.
• Provide feedback to improve products and services.
• Maintain high customer satisfaction with proactive service.
• Adhere to company policies while delivering support.

Conoscenze

Customer service experience

Communication

Active listening

Team collaboration

Formazione

High school diploma or equivalent

Strumenti

CRM software

Helpdesk tools

Descrizione del lavoro

Placements24 is seeking a Customer Support Representative to join a hybrid team in Tembisa, Gauteng, ZA. You will handle calls, emails, and chats, guiding customers through product features and resolving issues, while documenting interactions in the CRM system.

The ideal candidate has customer service experience, strong communication, and familiarity with CRM/helpdesk tools. A hybrid work model is offered, with days in-office and days remote, to foster collaboration and growth.