Hybrid Logistics Customer Experience Specialist

Placements24; Riverton (UT); Hybrid; USD 11,000 - 16,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical aid contributions

Employee assistance program

Paid annual leave

Job summary

Placements24 is partnering with a leading national logistics and supply chain company to hire a Customer Service Associate in Upington, Northern Cape. This role offers a hybrid work arrangement, requiring you to balance remote work with in‑office duties at the Upington hub.

You will handle inquiries, track shipments, and resolve issues to keep goods moving smoothly. The successful candidate will have strong communication, exceptional organization, and familiarity with CRM and tracking systems.

Qualifications

• Previous experience in customer service, preferably within logistics.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM databases and tracking software.

Responsibilities

• Handle customer inquiries regarding shipment status via phone, email, and messaging.
• Track shipments and provide real-time updates to clients.
• Resolve issues and complaints related to delays, damages, or misplacements.
• Process service requests, including booking pickups and deliveries.
• Maintain accurate customer records and update shipment statuses.
• Collaborate with dispatchers, drivers, and warehouse staff.
• Provide information on company policies, pricing, and service offerings.
• Identify opportunities to improve customer service processes.
• Ensure a high level of customer satisfaction with prompt assistance.

Skills

Customer service

Communication

Problem solving

Organization

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Tracking systems

Job description

Placements24 is partnering with a leading national logistics and supply chain company to hire a Customer Service Associate in Upington, Northern Cape. This role offers a hybrid work arrangement, requiring you to balance remote work with in‑office duties at the Upington hub.

You will handle inquiries, track shipments, and resolve issues to keep goods moving smoothly. The successful candidate will have strong communication, exceptional organization, and familiarity with CRM and tracking systems.