Hybrid Customer Support & Insights Analyst

Placements24; United States; Ibrido; USD 15.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Medical aid

Descrizione del lavoro

Placements24 seeks a detail-oriented Customer Support Analyst to join its team in the Klerksdorp area. The role focuses on resolving inquiries, investigating issues, and delivering high-quality service in a hybrid work environment.

The ideal candidate will have strong analytical skills, excellent communication, and a customer-centric mindset, with experience using helpdesk tools and CRM systems. Collaboration and independent work are both valued in this dynamic organization.

Competenze

• Proven experience in a customer support or analysis role.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to understand and explain technical information clearly.
• Ability to work independently and in a team in a hybrid setting.

Mansioni

• Respond to customer inquiries and issues through various channels, including email, phone, and chat.
• Investigate customer problems, analyze data, and identify root causes of issues.
• Provide clear and concise solutions and guidance to customers.
• Document all support interactions and resolutions accurately in the ticketing system.
• Collaborate with internal teams to resolve complex customer issues.
• Assist in the development and maintenance of support documentation and knowledge base articles.
• Monitor support queues and ensure timely follow-up on all customer requests.
• Identify trends in customer feedback and support tickets to suggest service improvements.
• Contribute to team efforts by sharing knowledge and best practices.
• Ensure a high level of customer satisfaction through efficient and effective support.

Conoscenze

Customer support

Analysis

Communication

Problem solving

Teamwork

Strumenti

Helpdesk software

CRM systems

Descrizione del lavoro

Placements24 seeks a detail-oriented Customer Support Analyst to join its team in the Klerksdorp area. The role focuses on resolving inquiries, investigating issues, and delivering high-quality service in a hybrid work environment.

The ideal candidate will have strong analytical skills, excellent communication, and a customer-centric mindset, with experience using helpdesk tools and CRM systems. Collaboration and independent work are both valued in this dynamic organization.