Hybrid Customer Support Specialist - Billing & Renewals

PURE Insurance; Town of Charleston (NY); Hybrid; USD 39,000 - 52,000; Full time

Job summary

PURE Insurance in Charleston, NY seeks a dedicated team member to handle member inquiries across phone, email, text and live chat. The role supports billing questions, policy changes, and renewals, while guiding customers through the online portal.

The position operates on a full-time, hybrid model (in-office 3 days and remote 2 days) with a start date of 11/30/2026, and emphasizes accuracy, integrity, and clear written and verbal communication in interactions.

Qualifications

• You know your way around a computer and can switch between multiple applications to complete tasks.
• Remembering details, prioritizing competing tasks and thinking critically to solve problems comes naturally.
• You take pride in your work, communicate clearly (phone and written) and are described as having integrity by friends and family.

Responsibilities

• Respond to member inquiries via phone, email, text and live chat to make it easy to work with us.
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with accuracy.

Skills

Communication

Multitasking

Problem solving

Job description

PURE Insurance in Charleston, NY seeks a dedicated team member to handle member inquiries across phone, email, text and live chat. The role supports billing questions, policy changes, and renewals, while guiding customers through the online portal.

The position operates on a full-time, hybrid model (in-office 3 days and remote 2 days) with a start date of 11/30/2026, and emphasizes accuracy, integrity, and clear written and verbal communication in interactions.