Hybrid Customer Support Specialist - 5-Star Service

Power Home Remodeling; Conshohocken (Montgomery County); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) retirement

Job summary

Power Home Remodeling is seeking a Customer Support Associate in the United States. The role focuses on empathetic communication, active listening, and problem solving to guide customers from initial contact through installation and beyond.

You will interact via phone, email, and messenger, learning our products and services to deliver a first-class installation experience. Responsibilities include handling high call volumes, ordering materials, coordinating service schedules, and collaborating

Qualifications

• Excellent verbal and written communication across phone, email, and messaging.
• Ability to handle high call volumes in a dynamic environment.
• Strong problem-solving and interpersonal skills.
• Willingness to learn products, services and processes.
• Hybrid work capability (in-office and remote).

Responsibilities

• Provide world-class customer service and resolve inquiries.
• Accurately order materials and coordinate service schedules.
• Support internal and external stakeholders.
• Maintain high call quality and customer satisfaction.
• Communicate trends to management.

Skills

Empathy

Active listening

Problem solving

Communication

Technical aptitude

Job description

Power Home Remodeling is seeking a Customer Support Associate in the United States. The role focuses on empathetic communication, active listening, and problem solving to guide customers from initial contact through installation and beyond.

You will interact via phone, email, and messenger, learning our products and services to deliver a first-class installation experience. Responsibilities include handling high call volumes, ordering materials, coordinating service schedules, and collaborating