Customer Support Champion | Hybrid Growth

Power Home Remodeling; King of Prussia (PA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid vacation & holidays

Performance-based rewards

Relocation opportunities

Job summary

Power Home Remodeling Group seeks a dynamic Customer Support Associate who will be the backbone of our client experience. You will support customers from the initial contact through installation and beyond, communicating clearly by phone, email and messenger, coordinating with internal teams to deliver a first-class installation experience.

No experience in home remodeling is required; we will teach you everything about our products and services so you can grow with our national company and

Qualifications

• No prior experience in home remodeling required.
• Willingness to learn about products, services and business.
• Strong communication and problem-solving abilities.

Responsibilities

• Embody Power’s mission and vision as brand ambassadors.
• Resolve customer inquiries confidently.
• Create empathetic engagement for the customer experience.
• Foster accountability and curiosity to resolve matters.
• Provide world class service to customers.
• Coordinate with internal and external stakeholders.
• Order materials accurately and schedule service appointments.
• Handle a high volume of customer calls in a dynamic environment.
• Escalate trends to management to improve the business.
• Aim for a 5-Star service review.
• Leave every situation better than you found it.

Skills

Empathic communication

Active listening

Problem solving

Technical skills

Interpersonal skills

Computer literacy

Job description

Power Home Remodeling Group seeks a dynamic Customer Support Associate who will be the backbone of our client experience. You will support customers from the initial contact through installation and beyond, communicating clearly by phone, email and messenger, coordinating with internal teams to deliver a first-class installation experience.

No experience in home remodeling is required; we will teach you everything about our products and services so you can grow with our national company and